Client Work Policy

At The Cruise Travellers, we are committed to delivering exceptional corporate, group, and luxury cruise experiences through professional service, transparent communication, and meticulous planning.

This policy outlines how we work with our valued clients to ensure every journey is smooth from start to finish.

1. Our Commitment to You

  • We will provide personalized, concierge-level service, tailored to your travel goals, preferences, and budget.

  • We will manage all aspects of your cruise planning with PMP-certified project management precision, ensuring your trip is on time, on budget, and perfectly aligned with your objectives.

  • We will maintain confidentiality and protect your personal and financial information at all times.

2. Communication Standards

  • We respond to client inquiries within one business day (Monday–Friday, 9:00 AM–5:00 PM PST).

  • Urgent matters will be prioritized, with same-day responses whenever possible.

  • We will communicate via your preferred method — phone, email, or virtual meeting — and provide regular status updates on your booking.

3. Planning & Coordination

  • Once we begin working together, you will receive a custom travel proposal outlining itinerary, inclusions, pricing, and any available group perks.

  • Upon your approval, we will secure reservations, manage all vendor communications, and coordinate timelines for a seamless experience.

  • You will receive a detailed itinerary and, for corporate groups, a cutover-style execution plan to keep all trip elements on track.

4. Fees & Payments

  • Any professional planning fees will be discussed and agreed upon before work begins.

  • Cruise fares and supplier payments will be processed directly through trusted vendors for security and accuracy.

  • All fees are non-refundable, as they cover our time, expertise, and coordination.

5. Changes & Cancellations

  • We will assist with changes or cancellations in accordance with the cruise line’s policies.

  • We strongly recommend travel insurance to protect your investment.

6. Our Service Promise

From initial consultation to your return home, we work to exceed expectations and deliver an experience that is both memorable and measurable — whether you’re rewarding a team, impressing a client, or enjoying a well-earned luxury escape.